Privacy Policy & Legal Terms

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

3. How We Use Your Information

Hopewell Infotech may use collected information for the following purposes:

1. To respond to customer enquiries and requests.
2. To provide information about our products and services.
3. To communicate with prospective and existing customers.
4. To provide customer support and resolve issues.
5. To improve our website, services and user experience.
6. To maintain website security and prevent fraudulent activities.
7. To manage business relationships and contractual obligations.
8. To comply with applicable laws and regulatory requirements.
9. To send service-related communications.
10. To send promotional or marketing communications where legally permitted and, where required, with your consent.

We will not knowingly use personal information for purposes unrelated to the purpose for which it was collected, unless permitted by applicable law.

4. Legal Basis for Processing Personal Data

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, processing may be based on:

• Your consent.
• Your voluntary provision of information for a specific purpose.
• Legitimate uses permitted under applicable Indian data protection law.
• Compliance with legal obligations.
• Other lawful grounds recognised under applicable legislation.

Where consent is required, you may withdraw it using the contact details provided in this policy. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

5. Digital Personal Data Protection Act, 2023

Hopewell Infotech recognises the importance of the Digital Personal Data Protection Act, 2023, enacted by the Government of India.

Subject to the applicability and commencement of the relevant provisions, the Company intends to follow the principles of the DPDP framework, including:

• Lawful and transparent processing of personal data.
• Collection of personal data for specified purposes.
• Data minimisation.
• Accuracy of personal data where necessary.
• Reasonable security safeguards.
• Retention of personal data only as required.
• Accountability in the handling of personal data.
• Respect for applicable rights of individuals (Data Principals).

Where applicable, we will provide appropriate privacy notices and obtain valid consent before processing personal data. We will also provide appropriate mechanisms for individuals to exercise their rights under applicable data protection legislation.

6. Sharing and Disclosure of Information

Hopewell Infotech does not sell personal information to third parties.

However, we may share personal information in the following circumstances:

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Responding to enquiries.
• Providing requested services.
• Maintaining business records.
• Meeting contractual obligations.
• Complying with legal and regulatory requirements.
• Resolving disputes and enforcing agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to applicable legal retention requirements.

9. Data Security

Hopewell Infotech takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental disclosure.
• Data loss.
• Misuse or alteration.
• Destruction.
• Other security threats.

Security measures may include access restrictions, administrative controls, technical safeguards and appropriate security practices. However, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law and the commencement of relevant provisions, individuals may have the following rights:

1. Right to Access: Request information about personal data processed by us.
2. Right to Correction: Request correction of inaccurate or incomplete personal data.
3. Right to Erasure: Request deletion of personal data where legally applicable.
4. Right to Withdraw Consent: Withdraw previously provided consent.
5. Right to Grievance Redressal: Raise concerns regarding the processing of personal data.
6. Right to Nominate: Nominate another individual to exercise applicable rights in the event of death or incapacity, as provided under the DPDP Act.

To exercise these rights, please contact us using the details provided in the Contact and Grievance Redressal section. We may request reasonable information to verify your identity before processing a request.

11. Children's Privacy

Our website and business communications are not intentionally directed towards children. We do not knowingly collect children's personal data in violation of applicable laws.

Where the DPDP Act's provisions relating to children's personal data apply, we will follow the applicable requirements, including parental or lawful guardian consent where required. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites, applications or services. These external websites operate independently and have their own privacy policies and practices. Hopewell Infotech is not responsible for the privacy practices, content or security of third-party websites. We encourage users to review the applicable privacy policies before sharing personal information with external websites.

13. International Data Transfers

Where personal information is transferred or processed outside India, we will take appropriate measures to comply with applicable Indian data protection laws and government restrictions, where applicable.

14. Changes to This Privacy Policy

Hopewell Infotech reserves the right to modify, update or revise this Privacy Policy from time to time to reflect changes in laws, business operations, website functionality, data processing practices, or security requirements. Any revised policy will be published on our website with an updated revision date.

15. Contact and Grievance Redressal

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact us:

We will review and address complaints within the timelines prescribed under applicable laws.